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HP 1020 series printer problem with printing PDF files
One of the interesting problem I encountered while setting up a new computer for a end user was printing PDF file. Here is how it went down and how I fixed it:
Windows XP Professional SP3/Dell
- The end user first said that he wasn’t able to print anything at all.
- At first the print spooler service was down. I restarted the print spooler service and it crash again.
- Taking a look at the event viewer under system, found an interesting error “Faulting application spoolsv.exe, version 5.1.2600.5512, faulting module ZSR.DLL, version 6.20.1625.0, fault address 0x0001f979”
- Googled the error message, it seems to be related with HP 1020 series printer
- Many people had the same exact problems with different solutions offered
- Seems to be related to the ZSR.dll file that was causing the print spooler service to crash
- The HP 1020 printer was worked fine previous computer, so there must be something different with the driver on the new computer compare to the old computer
- Pull up the old computer and compared the print drivers, to locate the print driver, go to
C:\WINDOWS\system32\spool\drivers\w32x86 and select the printer - Looking at date modified, the old computer had an older version of the print driver compare to the new computer.
- Upon closer inspection, the old computer had no ZSR.dll files while the new print driver contain ZSR.dll
- At this point I decided to completely uninstall the printer, print driver and Adobe Reader from the new computer
- To completely remove the print driver, go to Start – Printer and Faxes – File – Server Properties
- Click on the driver tab and remove the Problem Printer Driver (If your unable to start print spooler service, detach the printer USB cable connecting to your computer and try again, if that doesn’t work you will need to restart your computer)
- Click Remove and Select OK
- Now you will need to clean the Print Spooler registry
- Download and Install from this website http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en
- Run cleanspl.exe
- When you run, it will ask you if you want to remove some things that are actually delivered and install by default on your windows computer, you want to answer No to those prompts, do not remove Standard TCP/IP port or the BJ Language Monitor
- Restart your computer
- After I have restarted the computer, I went ahead and installer the old printer driver, ( it was a HP 1020 series USB driver last modified was in 2006 version)
- Let it auto detect and manually install using the print driver’s INF file
- Perform a test print to make sure it is able to print
- Install Adobe Reader or Acrobat
- Print different PDF file to make sure the print spooler doesn’t crash
- Check to make sure the ZSR.dll does not exist
By replacing the current HP 1020 series print driver with a older 2006 version of print driver that does not contain ZSR.dll I was able to stop the print spooler from crashing. I know there is a lot of people having this similar problem, hopefully my resolution may help you guys.
*Update* Downloading the Hp Full Package Printer Software will also solve this problem since it does not contain the ZSR.dll file
Categories: Uncategorized
1020, acrobat, adobe, HP, PDF, spoolsv.exe, ZSR.dll
Helpdesk 4 You 
having exactly the same error, except i’m using a LaserJet 1018.
As my user tried to print from firefox, firefox hasn’t been willing to open since, either.
Thanks for the info.
The error also affects 1010’s Series printer also, let me know if you need the old version drivers, I can provide a link for you
Thank you for the super-fast reply.
This might help everyone with this problem:
Whilst it occures with the HP HOST based drivers (the 2-10mb variyity), I have found that using the Full Driver Package(200mb) for the printer from the HP website does seem to work, and also seems to be missing this damned zsr.dll.
So, use the old drivers, or use the new and MASSIVE full version driver 😀
That is correct, I did remember seeing people getting it to work on by installing the full package, thanks for looking into this. Its good to know that full package doesn’t have that zsr.dll file in there.
Cheers for that sorted my HP printer problem 😀
Ta
I had this same problem. the latest drive for this printer was released in November 2009 for compatibility with Windows 7. it seems to me that the latest driver doesn’t have this problem as previous versions as i am now able to print PDF’s to the HP LaserJet 1020. i was a bit reluctant to download the full package as its over 360MB. so just used the latest plug and play driver and it worked.
Thanks a lot. It seems You are the only person who determined the source of the problem. According to you recommendations I have substituted old hp 1020 driver for my hp 1018 (because of missing print driver that does not contain ZSR.dll for hp 1018) and now can print large pdf documents without checking “print as image”.
Though this is an old post, information is still accurate.
I used this driver from HP
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-39322-2&cc=us&dlc=en&lc=en&os=228&product=439320&sw_lang=
Great find, worked for me.
Can you provide me a link to the 06 version?
Thanks it really helped!!